The Barre customer privacy notice
​
Updated 26/02/25
​
Registered name: The Espresso Room London LTD
​
This privacy notice tells you what to expect us to do with your personal information.
-
Contact details
-
What information we collect, use, and why
-
Lawful bases and data protection rights
-
Where we get personal information from
-
How long we keep information
-
How to complain
Contact details
Post
Flat 5203, Bagshaw Building, 1 Wards Place, London, E14 9EJ, GB
Telephone
02036334777
​
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
-
Names and contact details
-
Addresses
-
Purchase or account history
-
Payment details (including card or bank information for transfers and direct debits)
-
Health information (including dietary requirements, allergies and health conditions)
-
Records of meetings and decisions
-
Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
-
Health information
We collect or use the following information for service updates or marketing purposes:
-
Names and contact details
-
Addresses
-
Marketing preferences
-
Location data
-
Recorded images, such as photos or videos
-
Purchase or viewing history
-
IP addresses
-
Website and app user journey information
-
Records of consent, where appropriate
We collect or use the following information for recruitment purposes:
-
Contact details (eg name, address, telephone number or personal email address)
-
Date of birth
-
National Insurance number
-
Copies of passports or other photo ID
-
Employment history (eg job application, employment references or secondary employment)
-
Education history (eg qualifications)
-
Right to work information
-
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
We collect or use the following personal information for dealing with queries, complaints or claims:
-
Names and contact details
-
Payment details
-
Purchase or service history
-
Video recordings of public areas
-
Audio recordings of public areas
-
Financial transaction information
-
Information relating to health and safety
-
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
-
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
-
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
-
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
-
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
-
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Our legitimate interest in collecting and using personal information for service updates and marketing purposes is to enhance the customer experience, build meaningful relationships, and ensure guests stay informed about relevant offers, events, and updates.
-
Our lawful bases for collecting or using personal information for recruitment purposes are:
-
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
Our legitimate interest in collecting and using personal information for handling queries, complaints, or claims is to provide exceptional customer service, resolve issues efficiently, and maintain trust with our guests.
-
Where we get personal information from
-
Directly from you
-
Market research organisations
-
Providers of marketing lists and other personal information
-
Suppliers and service providers
-
Third parties:
-
Our legitimate interest in collecting personal information from third parties, such as booking sites or group organizers, is to ensure a seamless and personalized hospitality experience for our guests.
How long we keep information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our hospitality services, managing bookings, handling inquiries or complaints, and complying with legal and regulatory obligations.
-
General Retention Periods: We keep customer data for a defined period after their last interaction with us to ensure seamless service and for record-keeping purposes.
-
Legal & Compliance Requirements: Some information may be retained longer if required by law, such as financial transactions or health and safety records.
-
Marketing Data: If guests have opted into marketing communications, we retain their details until they choose to opt out.
-
Deletion & Anonymization: Once information is no longer needed, we securely delete or anonymize it to protect customer privacy.
Guests have the right to request deletion or access their data, subject to legal and operational requirements.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113